[Close] 

Support Team Lead/Manager

Company Name:
CyberSearch, LTD
Support Team Lead/Manager
3-4 months- C2H role
$55-60/hr all inclusive
Park Ridge, IL


The client is looking for a 3 to 4 month interim role for someone who has worked with SaaS (software as a service like salesforce.com) and knows how to set up a help desk and self-help documentation to support their software.

Requirements
5-8 years of overall experience
Experience designing, developing and managing a Support desk for application support (not PC support, Software support)
Prefer experience with SaaS (Salesforce, Workday, any cloud, subscription based software.
Prefer Someone that has set up a small SaaS support structure, run a small help desk, knows how to set up online support documentation, etc.
Preferably from a small company, even a start-up level versus a large company (they average $5K a month for their software and can't afford to put a lot of resources on one-to-one service/support; they need a cost effective way to service / help / educate)
The help desk won't handle software bugs, only help, education, etc.
Don't need a CIO level person, in fact he doesn't want a highly experienced, high level resource, more about knowing the current SaaS environment
Wants someone who is highly savvy on the latest technologies/how SaaS works and can work in that environment
Technology used is Jira Service Desk from Atlassian. Experience with this tool would be nice-to-have



Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Level 3 Support Team Lead
Chicago, IL Harris Associates L.P.
Vulnerability Management Team Lead - Securewor...
Chicago, IL Dell
Client Services Representative - Level 2 Resea...
Chicago, IL Interactive Brokers
Senior Front End Developer/Tech Team Lead
Harwood Heights, IL Creative Circle
AM Technology - Software Engineer Team Lead
Chicago, IL UBS Financial Services
Team Lead, Financial Control
Chicago, IL Northern Trust